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Adding or changing an email address

To display the Customer Email Addresses page, click Customer Profile > Email Addresses.

To add a new email address

  1. Click the New Email Address row. The system displays the Add/Change Email Address form.
  2. In the Email Address box, type the new address.

  3. Click the Save button.

    The system returns you do the Customer Email Addresses page, which now lists your new email address.

  4. If your utility uses requires email verification,

  5. Open the verification request and click its link to verify your new email address.

    When you leave the Customer Email Addresses page and then return to it, your new email address will no longer be listed as unverified.

    If you do not receive the verification request, you can request it to be re-sent by clicking it, and then clicking the Resend Verification Email button.

To change an existing email address

  1. Click the row that contains that email address. The system displays the Add/Change Email Address form.
  2. In the Email Address box, replace the old address with the new one.
  3. Click the Save button.
  4. The system returns you to the Customer Email Addresses page and shows your new email, with an asterisk to indicate that it needs verification.

  5. Check your email for a confirmation message, and click the link in that message to verify your new email address.

When you leave the Customer Email Addresses page, and then return to it, your new email address will no longer be listed an unverified.

To delete an existing email address

  1. Click the row that contains the address to delete. The system displays the Add/Change Email Address form.
  2. Click the Delete Email Address button.
  3. In the message that asks if you are sure, click Delete Email Address.

The system returns you to the Customer Email Addresses page, which no longer lists the email address that you deleted.

See Also

Customer Profile Overview and Procedures